Global Logistics & Delivery Policy
As a leading professional manufacturer and exporter of safety shoes & rain boots & PPE, Tiger Master (Heilongjiang Safer Co., Ltd) is committed to providing efficient and reliable global shipping solutions for our B2B partners.
1. Mass Production Lead Time: Generally 30-45 days upon receipt of deposit and confirmation of all artworks, ensuring timely replenishment for your inventory.
2. Flexible Shipping Methods: We support various shipping terms including FOB, CNF, CIF, and EXW. Our factory is strategically located in Gaomi City, Shandong Province, near Qingdao port, optimizing transit time and reducing inland logistics costs.
3. Secure Packaging: All safety shoes & rain boots & PPE (Work Gloves, Reflective Vest, Work Garments, Raincoat, Safety Harness, Helmet, Dust Mask, Safety Goggles, Respirator, Ear Muff & Ear Plugs, Traffic Cones and Others) are packed in reinforced export-standard cartons to ensure products arrive in pristine condition.
4. Order Tracking: We provide full transparency with real-time shipping documents and tracking information for every container or bulk shipment.
After-Sales Service & Quality Guarantee
"Quality is our Culture." We stand behind every products with a comprehensive after-sales support system designed to minimize your operational risks.
1. Warranty Policy: Safety shoes are offered 6 months quality guarantee after shipping, WITHOUT PULLING OFF AND BREAKING FOR THE SOLE. If the shoes are broken within 6 months, please contact us, we will compensate you new shoes without any payment.
2. OEM & ODM Support: Tiger Master provide professional OEM & Custom Service. Based on your requirements, we support customized logos, packaging, specifications and designs. Flexible solutions, reliable quality and efficient communication to meet your business demands.
3. Quality Assurance: Strict quality assurance is applied throughout production. Each item passes rigorous multi step inspections before shipment. We comply with international standards to guarantee stable quality and lower after sales risks for our partners.
4. Responsive Feedback: We guarantee a response to any quality claims within 24 hours. For any defective products confirmed to be manufacturing issues, we offer replacement or credit in your next order.